*********** people working at account deparment

<p>First off all i want to know how many competent people work for for you?? everytime we have a problem which is everymonth now, every person tells us something else, where do i start since my husband changed his banking details by you everything went sour. you never ever took the money, then january we were told account in arrears and had to pay R2192 to bring account up to date which we did in february, then we were told only end of march we pay agian, like we did at spar which shows the balance needed to pay. on the 24/05/2017 service was suspended agian. after my son phoned the money was laying in the wrong profile?? why is there still 3 after 400 calls??? right back on agian, the guy told my son to pay 739 today. not a prob. then i his wife checked online and saw something else called to confirm and the women behind the desk tells me now we owe R1129?? ****it guys?? how the hell do u get that??and she cant tell me where she gets that amount?? probaly on someone else's profile which you also cant sort out i have got all the slips showing no oustanding balance so please can a competent person call me when i have one profile, and tell me please where the hell the R1129 comes from?? and i am sick off just paying and paying and everytime its up to date for a month. must we pay twice a month on the 12th and 25th and then you still cut it at the 24th without any smses or warning of arrears or cutting the service. awesome service we are getting for the money. i have explained my son aswell my husband had a stroke cannot speak. so rather be thankful speaking to me or my son. his not nearly as kind as us. Please sort this!!!! A.S.A.P</p>