1 reviews | Active since Feb 2017
*********** people
<p>I am quite new to DStv, only started my subscription in February of 2017. I am a DStv premium subscriber. I have been struggling with my debit order date since the start of my subscription, I have made 9 phone calls to DStv about this in the past 6 months and nothing has been done. Just to do a quick comparison, I had to change another debit order at the start of the year, the debit order is with Wesbank I emailed them, not phoned, on a monday morning and they emailed me back that same afternoon with confirmation that the date is changed. One email to nine phone calls and come the 28th of this month my debit order will still probably be wrong. Unfortunately this is not the reason why I am fed up with DStv because I am a South African and I am used to *********** people and bad service but today DStv decided to debit my account with R1600 more than I owe them without any authorization from me the customer. </p>
Dear Armandt Roos
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Armandt Roos
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Good day Armandt
We are sorry to hear of the sub par service that was offered to you; that is certainly not the kind of experience we want you to have.
Our records show that the matter has been handled and the refund will be processed within 5 days.
We'll follow up with the team and keep you posted.
Warm regards
Girly
Good day Armandt
We are sorry to hear of the sub par service that was offered to you; that is certainly not the kind of experience we want you to have.
Our records show that the matter has been handled and the refund will be processed within 5 days.
We'll follow up with the team and keep you posted.
Warm regards
Girly
Good day
Why should I have to wait 5 days for my refund ? This was done without my authorization and now I have to wait 5 days for my money ? That is ridiculous, and what is to say Richard (the guy who processed the debit order) who I have never spoken to won't do it again ?
Good day
Why should I have to wait 5 days for my refund ? This was done without my authorization and now I have to wait 5 days for my money ? That is ridiculous, and what is to say Richard (the guy who processed the debit order) who I have never spoken to won't do it again ?
No feedback on my reply ? A quick apology and I should accept the bad service and empty promises ? The call centre assured me that there would be a follow up call or email ? They also told me that the guy, Richard, would call me to explain the transaction ?
No feedback on my reply ? A quick apology and I should accept the bad service and empty promises ? The call centre assured me that there would be a follow up call or email ? They also told me that the guy, Richard, would call me to explain the transaction ?
Stil no call from the "financial department" since teusday. Thank you for all your feedback and concerne for your custumor. I called again today and the first person I spoke to did not even know what I was talking about, very competent employee's you have there. It was not until I spoke to a supervisor that he told me that my refund is pending but he can't tell me when my money will be refunded .
Stil no call from the "financial department" since teusday. Thank you for all your feedback and concerne for your custumor. I called again today and the first person I spoke to did not even know what I was talking about, very competent employee's you have there. It was not until I spoke to a supervisor that he told me that my refund is pending but he can't tell me when my money will be refunded .