***********, pathetic customer service

I have had my services disconnected several times and have called the call centre numerous times but they are so *********** and I'm still stuck with the same issue and the bill keeps escalation. I paid my account and used a wrong reference, how ever called and attached proof of payment as requested I think I have done this about 8 times and I am still facing the same issue, they keep dropping my calls and disconnecting my service and wanting more money. Have wated so much money on the calling and still issue cant be resolved Email Received - [EXTERNAL] ***3 - Ref ***7; ***4;Email Received - [EXTERNAL] ***3 - Ref ***7, I'm trying all the other options to get help and still nothing is getting resolved instead I keep getting charged reconnection fees what for I honestly dont know. This is so fustrating