*********** - one hand doesnt know what the other is doing!

The one hand doesn't know what the other hand is doing at Multichoice. I lodged a complaint regarding a Pricelock contract cancellation due to an *********** sales person who failed to give me the correct information regarding a one point installation and also failed to tell me that this would be for my account. Amanda contacted me and advised that she would escalate the cancellation. Lo and behold, I get a call 2 days later from someone at Multichoice asking me why I want to cancel???? Do people not talk to each other at DSTV. And then proceeded to tell me I was charged for the decoder which I didn't even have and that was never installed? How is this ethical? Nevertheless he told me the contract was cancelled (Ref: INC 82720). And what happens today? I am called by another person from DSTV wanting to install. DSTV what is the matter with you???? How many more times do I need to explain this situation. Your processes and communication is non existent. I sincerely hope that no further charges go off against my account or I will escalate this matter to the highest level as well as the SA Complaints Commission. Can you please get this right???