JH
Jonathan H

1 reviews | Active since Jan 2018

03 Feb 2022, 22:49

*********** MultiChoice

I cancelled DSTV in November 2021. Multi choice took off a debit order at the end of November for the month of December and they reimbursed me the money after I queried it. In the month of January, I received a call about my account but told the lady that I cancelled in November and will call back in future should I want the services again. This prompted me to look at the My DSTV app and saw they wanted to Bill me for 2 months subscription and saw that my service was still active. I called the MultiChoice credit department and they had the amount of R230 reversed and made my service inactive as requested as it was made active my Multi Choice in error. Now a debit order of R70.48 gets taken off as a debit order at the end of January. Seriously, what next??? I want my money back.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Feb 2022, 07:43
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
JH
Jonathan H's update07 Feb 2022, 13:47
Reviewer Update
I have still not received feedback from MultiChoice after I was advised on Friday the 4th Feb 2022 that it is being attended to. You quick to take money off but slow to resolve.
JH
Jonathan H's update11 Feb 2022, 10:23
Reviewer Update
When is MultiChoice going to get back to me? It's been 7 days since I was advised that this is being attended to. This is truely poor service.