*********** Multichoice

I have complained on this page previously as well. My matter has not been resolved. I was misinformed by the sales representative regarding the package I was requesting. The sales representative basically told me of a whole lot of benefits regarding an additional decoder which was untrue. When the installer came, he informed us that we were misinformed and that he has had over 5 families with the same problem which he told me would never be resolved as Multichoice would just simply choose not to deal with the matter. It seems Multichoice misinforms customers to get them to sign up for the package and then just avoids all attempts to resolve the matter. I am being billed for a service I am not using. The sales person told me that I would be on price lock for R999 for two years. I have been billed approximately R1150 for the past two month’s. The amount seems to vary. Multichoice told me they would uplift the decoder more than two months ago and this was not done. I have called dozens of times with no response. I received an email saying that we were not misinformed about the package and I requested in writing to hear the recording as well but no one responded to my email. I have gotten so used to Multichoice not doing what they should and not calling back when they promise they will and not responding to email that I will be ABSOLUTELY ASTONISHED should someone actually resolve this matter. Their level of incompetence is shocking especially considering they are an international company. I would like someone to please call me, allow me to hear the recording and to allow me to show them that they are wrong as I know what I said and what the sales representative said. I would like them to refund the extra money they have removed from my account. I would like them to uplift their decoder. If nothing else, it would be wonderful if Multichoice could at least call back when they say they will. I have dozens of reference numbers which mean nothing as they don’t help when you call back.