*********** Multichoice

Once again multichoice failed with my downgrade. I phoned on my debit order date as I was instructed before, yet they deducted the full Premium subscription amount but downgraded my service. No refund yet. Same issue every time I downgrade. Wasting hours on the phone to eventually get my refund. So sick and tired of this *********** company. I even told the person on the phone that he should schedule a refund and he assured me that it is not necessary and that they would downgrade and only pay the downgrade amount