DR
Dave R

1 reviews | Active since Sept 2011

19 Sept 2017, 12:35

*********** management staff

After visiting the Umhlanga customer care centre twice and calling the call centre twice they are still unable to activate my Now DSTV app. The supervisor at Umhlanga promised to call me within 24 hrs , its now been a week and still nothing. After being messed around for 2 months one must just assume that management there is *********** as they are unable to resolve such a simple issue.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Sept 2017, 12:51
Official

Dear Dave

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Sept 2017, 15:49
Official

Good day Dave

Thank you for taking my call today.

As discussed, you have been contact by one of the consultants to assist with DStv Now.

Please accept my apology for your inconvenience and the poor customer experience received from Umhlanga.

Once more, thank you for sharing your personal experience with us.

If you require any further assistance, please feel free to contact us.

Kind regards

Dinah

Best regards,