*********** is too nice a word to describe this organisation

Complete disregard for paying clients! I have been toying with the idea of adding a third decoder to my home set up so that friends in our guest room are not limited to watching what we do on our two decoders. This set up came with a fairly significant price tag - to the installer. But also to DSTV as my older HD PVR decoder was no longer supported and I needed to buy two new DSTV HD boxes for the extra view set up. My installer was not allowed to activate the service ( I hear now that the " system" was offline for an upgrade...maybe that is why? ) . Anyway I tried to connect these two new boxes to my account on the evening of 30/08/2019 and after three calls finally succeeded. Or so I thought! Some channels did not work as expected and the installer returned the following week and I thought that was the end of that issue. However over the weekend of 7 - 8 September I kept getting error messages and finally on Monday 9 September an E-16 code persisted. It took 10 calls, numerous escalations, no end of frustration and ZERO empathy from the call centre before I found an agent who finally understood the issue and on Saturday 14 September managed to restore both extra view accounts. My joy however at the service has been short lived as in the background the billing on my account has gone haywire! For a single extra view decoder ( R95 per month additional charge) I have now had my service suspended and need to pay R 763.36 in fees. Mmmm, really , for a service I have hardly enjoyed?!!! No wonder everyone is cancelling their DSTV packages and moving to Netflix. I am not even a little surprised. In fact ( provided I can get my account reconnected in time to enjoy) after the rugby world cup is over I may well join their ranks.