MS
Mlondi S

1 reviews | Active since Dec 2015

22 Dec 2015, 08:19

*********** Fools

Our services have been disconnected twice in one month yet we pay directly at their customer service centre, on the first disconnection they told me the money we wasn't enough yet the person at the counter adviced on that amount. I went in again and paid the amount they said was still owing and they reconnected, today I wake up and my dstv is disconnected again because my account is in areas. Multichoice really need to train their *********** employees and review their billing system because their own people don't have a clue how it works. This is ******** and unacceptable!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2015, 13:51
Official
Hello Mlondi Shezi,


Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,