RS
Ritesh S

1 reviews | Active since Sept 2019

26 Nov 2019, 21:19

*********** Employees

Good Day, I am really tired of not getting help from dstv as every month i need to query my bill as i am over charged constantly. Your consultants are not very knowledgeable as they dont know how to fix anything always being referred to the billing department which i dont get no feedback i am forced to pay the extra amount and then i get a credit balance and when i get purchase movies from box office i get double charged try explaining that to the consultants they don't understand. Please employ people who know what they doing. If this problem happens again next month i will then cancel my subscription and move over to Netflix. You guys should have records of all my calls and chats on the apps to refer to. Thank you

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Nov 2019, 12:44
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team