*********** DSTV Price Lock consultants

I app**** for the price lock product online last week Tuesday and sent through the required documents to the credit department email provided ,more than a week later no response has been received.I have called in to the call centre team on three occasions and none of the consultants I spoke to were able to assist on all 3 occasions I phoned in I was advised that my call would be escalated and someone would contact me in 24-48 hours but its been over a week and no one has done so,I honestly would not have even bothered requesting this product if I knew that begging for mere communication from Multichoice was part of the deal.