*********** DSTV Customer Service

I app**** for the price lock option on 5 May 2021. On 12 May 2021, the hardware being the decoder was delivered to the installer. Since 12 May 2021, I have been in daily contact with the installer as well as the customer services of DSTV. The installer acknowledges the receipt of the decoder but he has not been allocated the installation as such. Daily calls, messages to customer service have failed dismally. I keep getting informed that the matter will be escalated. I have even insisted for a supervisor make contact with me - also escalated. The price lock was approved at the beginning of May 2021 as it was loaded on my account. Now that my existing contract has come to an end my premium is loaded as the highest on a month-to-month premium. It is expected of me to keep making contact with customer service and with the installer but yet DSTV sits back and has no answers. Now I am paying a high premium due to the incompetence of DSTV. Is it so difficult to get the installation allocated to the installer that was identified for the job. The installer is in possession of the decoder already. This is now since 12 May 2021 that this matter is outstanding.