NP
Nusha P

1 reviews | Active since Jan 2020

22 Jan 2020, 15:51

*********** DSTV consultants

I was contacted by a consultant from DSTV, she offered me the new DSTV Explorer 3, I declined the offer but she wanted to update my details which I did. Later that day I received a call enquiring when can the decoder be delivered. I called the call Centre and spoke to Paul explaining him that I do not want an upgrade because the new Explorer 3 is actually a downgrade. Paul assured me that it was cancelled. Yesterday I get home from work and my neighbor calls me giving me a package from DSTV... it’s the Explorer 3 which I said I don’t want!! I called the call center again and spoke to Nkosinathi who promised that it was an error and the decoder would be picked up... I am still waiting..... I will not be held accountable for this decoder and refuse to pay any more money for this decoder... DSTV is ripping people off, when they call you, reject their call

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Jan 2020, 18:14
Official
Hi Nusha Pillay,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team