HL
Henry L

1 reviews | Active since Aug 2016

12 Aug 2016, 16:14

***********. Dstv. Accounts department

<p>December 2015 I upgraded to Explora package @R899 p/m Fixed debit order. My old decoder (R345 p/m, cash paying) I transfered to my parents house. Every month when I pay the R345 cash. Dstv accounts department transfers that money to my debit order account. Then they send me a sms and notification on my parent's decoder to pay R345 immediately or they will terminate the service. I have more than R500 credit on my account. I have struggled for 8months now to try and fix their buger ups. Its costing me money every month to try and resolve it. When will they wake up and do their job right? </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2016, 16:41
Official

Dear Henry

Thank you for bringing this matter to our attention.

The monthly subscription for the Compact package has been transferred to the normal residential account.

Please do contact us should you require any further assistance.

Kind regards

Dinah

HL
Henry L's update12 Aug 2016, 16:44
Reviewer Update

HI Dina.

Why must I battle with Dstv every month?

Henry