*********** dstv

Dishonest, ***********, over charging and belligerent. My account last month was paid before I got disconnected on the 1st Dec 2020. I did call the dstv and was told if my payment reflected later I would not be charged the reconnecting fee. Hour later my service was active and as far as I was concerned that was the end of that. By chance today I decided to use the whatsapp dstv service to downgrade and soon picked up that I still owed a balance. I called the dstv *** and got through to the first consultant that was not able to assist me and transfered me to another department Customer service recovery. NOKUTHULA took my call. I explained 1. That I downgraded and the total amount due was incorrect. I told her the agent 8 spoke before her told me that the movie add on was R199 and as far as I know it was advertised R99. She agreed it was R99 but told me there is a reconnection fee outstanding. I explained same to her as outlined in the above complaint. She agreed to remove it but told me it's dstv right to charge that. I kept telling her this was resolved a month ago. The conversation got heated who's right and who's wrong and she NOW DECIDED NOT TO REMOVE THE RECONNECTION. This is DSTV professionalism for you. So because she got attitude she decided not to reverse the reconnection fee. I'm actually not sure where I am going with issue right now. I did also did inform her as you do too that our call is recorded which I can make available if required.