TM
Thembi M
1 reviews | Active since Nov 2011
08 Oct 2015, 08:30
*********** customer services.
One of the decoders I pay for on debit order was removed from my account without notice, apparently this was a system error due to the system upgrade that affected \child accounts"I paid cash the amount that was given to me but now I've been disconnected again and I'm being told by an *********** rude call centre agent that I need to pay reconnection fees plus a R23 that is owing. Are you kidding me? I've been disconnected without warning and chargeD reconnection fee for an error on your side? While this agent agrees with me"
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DStv (MultiChoice)'s replyOfficial
19 Oct 2015, 13:48Hello thembelihlem,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and the billing on your account explains and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and the billing on your account explains and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply19 Oct 2015, 13:48
Official
Hello thembelihlem,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and the billing on your account explains and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and the billing on your account explains and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,