*********** customer call centre

<p>I had my extra view decoder replaced and once pluuged in it worked fine. A few days later my primary decoder had to be replaced but once I plugged back in, my extra view was disabled. After speaking to 3 consultants at the call centre I finally decided to go back to the customer service centre at N1 City. This is due to the fact that all 3 call agents tried to convince me that is was my cabling. If it was, why did the extra view worked after I plugged it in and only started giving problems when the primary decoder was replaced. I did not touch the extra view decoder when I plugged the primary decoder in. </p> <p>After 4 consecutive days of visiting the customer service centre, I went home convinced that everything was sorted. Sadly so, on my return the same problem existed. Eventually Bhekani was competent enough to guide me through the settings to get it to work again. Thereafter I had problems recording anything and I can only see two time slots even though I have a PVR. Again I am told that my cabling is the problem. </p> <p>So it seems that when these call centre agents cant do a proper diagnostics , the only solution to whatever your problem is " check the cabling". I am so fed up because I am paying for a full package and its now two weeks that I can't enjoy the full benefits of it. </p> <p> </p> <p>Dont even try to complaint to DSTV Care because they dont but very quickly sends you a survey to rate their service as if your problem is resolved. </p>