*********** customer agents
I recently settled my account with multi choice for my explora but for some reason they keep on giving me excuses when it comes to closing the account I have called 3 Times but everytime I call I get different information and an agent will tell me she doesn't know what the other agent said,I mean what's so difficult in closing the account and now have to keep on calling because they are not doing their jobs and they have also debited my account I need my money back
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Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Dec 2017, 11:57Dear Londeka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Dec 2017, 11:57
Official
Dear Londeka
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Dec 2017, 10:47Dear Londeka Sibeko
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Your request has been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply07 Dec 2017, 10:47
Official
Dear Londeka Sibeko
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Your request has been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,