*********** consultants at DSTV

i have been phoning DSTV from the 2 March 2020 up until 18 March 2020. all they needed to do was a transfer from my husbands inactive account to my active account, every week my DSTV gets disconnected because the consultants fail to escalate my query. every week i contact DSTV stating my problem. i have had it! i feel like i have been cooperating for so long by doing what i was asked to, sending proof of payments so many times, phoning constantly yet nothing is being done. the worst service ever!