*********** Consultants and poor service!

I called dstv call center last year October monthend to cancel my subscription because as i had explained to the cnsultant; i had a burglary and they stole my TV so naturally i cant pay for something I am not watching.

I was told to reverse my debit order that had gone off for November and was told that by so doing, my account would be automatically cancelled and i did so.

December received a call from another agent claiming that i owe R238 cancellation fee. I explained that i was not told that when i called to cancel my subscription and asked them to review the recording made of my conversation i had with the first consultant in order for them to validate my story. Till then i never got any feedback regarding that.

Now i have been getting calls from lawyers calling on behalf of multichoice claiming that i owe R238 cancellation fee as a result i have been blacklisted. I told those lawyers that i owe nothing because i was not told about a cancellation fee when i called Multichoice initially. They advised me to go to one of their offices to address the issue directly with them.

I went to a Multichoice office in Springs and was told i have to pay that fee because as they explained i owed for watching from the 1st to the 11th November 2017 which is false because my TV had been ****** by then. The consultant at the store even showed me the review the first consultant had written on the system is completely different from what i was telling them.

If thats the case then whats the use of them having a call centre if they can't acurately report what we say? I am very dissatisfied about their service and feel that i am being ****** for something i didnt even watch! As a result i am very reluctant to reconnect.

DSTV/Multichoice please check the competence of your consultants as they never speak the same thing, especially your call centre consultants. Of not then having a call centre is useless if you can't effectively help your customers right the first time! Get rid of it!