*********** Consultants

On 31/01/2021, I contacted Dstv via Facebook to downgrade my services. I had a live chat with a consultant whose initials are DM. He/she broke down all the costs and I was required to pay R126 per calculations. I paid R130 for services from 01/02/2021 - 01/03/2021.

Today 14/01/2021 my services have been disconnected and via the live chat again a person with initials GM says I owe R96 for services till the end of the month!

Why am I being held accountable for someone else's actions who did not follow the business rules? And why were my services reconnected if I was still owing?

I need this sorted out immediately!