*********** consultants

I got the dstv price lock Explorer and it was installed on Thursday. But I did not have any channels cause I told was they were having technical difficulties and that I must call after 4 hours if I did not have my channels back. I called after 4 hours cause I still did not have any of my channels . the consultant that I spoke to,told me that the reason why I did not have any of my channels was because I was still under compact HD And not the Explorer. She told me that she would fix it. I got my channels back. The yesterday I called Multichoice again because I could not record, rewind or catch up. The consultant told me to reboot it and if the problem persists, I must call again. I called Multichoice again this morning because I still could not record, rewind or catch. The consultant told me that I would not record, rewind or catch up because I was still under compact HD. She said she would change it to Explorer,but I needed to pay an excess amount of R95 in order to get PVR so that I can be able to record, rewind or catch up. I explain to the lady that I got the dstv price lock Explorer and that the consultant I spoke to before getting the dstv price lock Explorer told me that I will not have to pay for anything. I will only have to start paying end of the month. He told me that as soon as the Explorer is connected i can start recording, rewinding or watching catch up. He did not tell me that I have to pay an excess of R95 in order to get PVR. The consultant that I spoke to today told that as long as I don't pay the excess I will not have PVR. I am ****ed as hell that I have to call Multichoice on a daily basis only to talk to *********** consultant, who tell me a different story every time I call. I will not pay the excess amount because that is not part of the package I agreed upon. What is the point of calling Multichoice if you can not get the help you need???