*********** consultants

Last year I paid the yearly subscription for the premium package and that made me a permanent annual subscriber without my knowledge. On 01 October 2015 at 08:33, I called the call centre to find out when is the last month so I can downgrade to the compact package. The consultant told me I should call after 15 October 2015 so the new subscription will be loaded for the 15 November 2015 and I would pay monthly. Conveniently multichoice doesn't have a record of this call. Today my account is debited with the amount of R10132 and I'm told it's because it's the end of my annual subscription and it's the start of the new year. If I want to my money back, I should go to the bank and reverse the debit which is an inconvenience to me, besides the incurring bank penalties for reversing the debit. Why should I be inconvenienced for an error by multichoice consultants. <br> I expect a refund within 24 hours as I don't enough money for the rest of my debits. <br>