*********** consultant at multichoice.

My dstv was suspended because I didn’t pay for the month of November and ever since I’ve spoken to different Multichoice consultants, each of them gave me the different amount to pay in order for my package to be reconnected.

At 1st it was R1745.62 (LP said) for a dstv compact “wow”, on the 19th I paid R269.40 as a means of saving it to reduce what I’ll be paying come 1st of December (then my dstv was still disconnected)

Today (01/12/20 around 14:00, I phoned and spoke to Sihle, she got a cool head and she listened to my problem without interrupting or acting as if she knows everything. She told me that , the amount of R598 should be paid in order to reconnect my dstv and from that amount, she and I subtracted R269.40 that I have paid on the 19th of November while my services was disconnected and we came to an outstanding of abt R330 + R269.4 I’ve paid on the 19th. But when I got home, it was still not working and I phoned again, this time, I a rude lady who never listened to me, instead she put me on hold and play music and never come back to me until I hang up the call, she told me that? I have donated R269.40 I have paid on the 19th of November and there is no way it could carry over to December even though I never watched their dstv.

To show that some of the consultants are ***********, they even pulled my old smart card number that I haven’t been using for over 7 years hence my account doesn’t make sense and no one seem to get it right, how on earth do you pay over R800 to reconnect DSTV COMPACT?

My normal amount of R550 + reconnection fee is not even equals to R700.

I wish someone with knowledge of what they are doing can assist me or maybe Sihle phone me back.

I beg for help as if they are paying for me.