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Your consultant only advised me after cancelling my subscription with immediate effect that my account is in credit, but a refund can however not be done. I need to phone next week to see if you are now able to give me MY money back????? How ridiculous is this??? If you cannot give me back my money by tomorrow latest, you better re-instate the services until such date that the credit has been used up. AND NO, I WILL NOT PAY A RE-CONNECTION FEE BECAUSE OF YOUR INCOMPETENCY!!!!!!!!!!!! Please make sure there is also no balance owing to me on the box office account!!!!!!!!!!