*********** call centre staff and team leader

After trying to downgrade my moms package from compact to family as she is a pensioner and does not want the compact any longer , i phoned in to change it on behalf of her .Date 30/04/2020 an was on my cellphone for approximately 13 minutes i was told that all will be sorted because i gave all my details as requested by them to confirm if anything goes wrong.I gladly gave them all my details and hers with id numbers and account details. I explained that she had a stroke and cannot speak properly and therefore i am doing this for her. So few days on after paying hat the system said which is R280 , her service is suspended and was not changed to family package a discussed on the Thursday. These people are the most *********** people you get with regards to what should and should not do . If anything , i thin k we all should unsubscribe from their service.