*********** Call Centre Staff

On the 27th of Jan 2015 I made a call to DSTV requesting a dawn grade my services from DSTV Premium to DSTV Compact. I spoke to a lady by the name of Simphiwe from Extra View Department. (I tell you she is rude, she does not have respect). <br> Simphiwe told me that I will not be able to down grade my services due to new terms and condition. I explained to her those terms and conditions were not explained to me when I was doing an upgrade at the first week of December 2014. My Explore and Standard Decoder have an extra view relationship and the only condition that was explained to me was that, Auto downgrade will not be applicable on extra view, so I will have to call on the 31st of December to downgrade. She insisted that this condition were explained to me on the 24th of December 2014 when I was doing an upgrade on my 4 turner decoder. I explained to her that, it was 24 days later after I have requested and upgrade from my extra view (explore). Effective as Today Please Cancel: Decoder Insurance that is on my Explore, Cancel Recording Services, Cancel Extra view. As soon as I sell all my Decoders I will call you to cancel my Account with you. . I refuse to do business with the co