*********** CALL CENTRE OPERATIVE DESTROYED MY WHOLE SYSTEM

<p>I had a few channels on my DSTV explora that showed an error code: E48-32. I also thought my catch up was not updating. A few months ago I had to he same problem but it corrected by itself after awhile. I could still watch 95% of the channels I wanted to. On Saturday 20 May I decided to phone the call centre and see how I can fix the error code. I spoke to Siphisihle, she made me disconnect some cables etc and when that didn't work, to go to settings and slect reset to factory default. A wizard came up and after multiple attempts of changing more cables it refused to scan and complete the process. All she told me was it must be a decoder technical fault, I must take it to the nearest multichoice to have my decoder checked. Later in the afternoon after multiple attempts we could not go out of this wizard function. I phoned the call centre again and spoke to Mazly. She told me that they were taught in training that reset to factory default is the last thing you do. I then realised my whole decoder, all my recordings were gone forever. A important point that Siphisihle never told me. Otherwise I would never have agreed. Now I have to get an installer out to fix this problem. Ive been unable to watch TV. I HAVE TO PAY SOMEONE TO FIX A PROBLEM CREATED BY AN *********** MULTICHOICE CALL CENTRE PERSON WITH NO INSIGHT INTO HER JOB. I AM NOW STUCK WITH A HUGE PROBLEM, AND ALL I HAD TO START WITH WAS AN ERROR CODE ON A FEW CHANNELS. NOW I HAVE NOTHING. THANKS MULTICHOICE FOR EMPLOYING PEOPLE WHO ******ED UP MY WHOLE SYSTEM AND WHO ARE COSTING ME ALOT OF MONEY. </p>