*********** call centre and Account department

<p>I made an EFT payment to Multichoice on the 15th of November 2016 as I normally do. I then got text messages that my account has not been paid. I called the call centre and spoke to a Brandon Bergstedte. He asked that i email the proof of payment which i did but my services were disconnected that weekend. I then went to their agency office in Midrand and had to go to the bank to get another proof of payment which I did and they promised to sort this out which they didn’t as my services were disconnected yet again. I then called the call centre again the following week and spoke to a Nombulelo who asked that i forward the proof of payment yet again which I did and my account has still not been debited. I sent Nombulelo an email again to ask her to fix this which she hasn’t as I can see on the app that my account is still in arrears. I'm really at my wits' end as I know that they will be disconnecting the service again soon. As if this is not enough every time they disconnect my service i get charged a reconnection fee of R50 which has now come to R150. All I’m asking is for Multichoice to sort this mess out.</p> <p> </p> <p>My acoount number is ********** 8</p> <p> </p>