1 reviews | Active since May 2012
*********** Call Centre Agents Including Superviso
#Multichoice is an absolute disgrace!!!! They have an alleged call centre assisting you with wrong information and when you follow up even the Supervisor is unable to assist you. This is also not the first issue with #DSTV #Multichoice #BoxOffice this has been an ongoing problem. Hence me asking Faith on Thursday about 10 times exactly the same question to which she stuck to her answer - and that ladies and gents proved to be incorrect. We pay nearly R1000.00 for poor service and pathetic products which is repeated a million times! Stop employing *********** people maybe then you will have more money to buy new programs! I have paid in total R427.00 towards boxoffice account just to get it unblocked and still it is not open. This has been going on since Thursday 17 March 2016. This is also not the first utter *********** assistance received! The aim of any consultant at Multichoice is to make the experience as unpleasant, difficult, annoying, non resolved as possible. I have posted this on FB as well and several people are unhappy with the call centre from supervisor to agent being ***********!
We are sorry to hear of your disappointment and of the level of service you experienced in this regard. Please accept our sincere apologies for the delayed response and for the inconvenience caused.
According to our records you have been assisted, your Box-Office account is active and it is up-to-date with the credit balance.
We value your support. Your concerns has been taken into consideration..
Thank you for taking your time to contact us. Should you require any further assistance, please don't hesitate to contacts us using the below touch points :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We are sorry to hear of your disappointment and of the level of service you experienced in this regard. Please accept our sincere apologies for the delayed response and for the inconvenience caused.
According to our records you have been assisted, your Box-Office account is active and it is up-to-date with the credit balance.
We value your support. Your concerns has been taken into consideration..
Thank you for taking your time to contact us. Should you require any further assistance, please don't hesitate to contacts us using the below touch points :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
