*********** call centre agents and no service.

So tiered of dealing with *********** agents at Multi choice call centre. Made a call to multi choice on 27 April just after 10am. Spoke to a lady by the name of Lindiwe Cele. She was absolutely clueless. Made me hold on for very long, then got back to me and advised she is unable to get through to someone in "channel support". I as told she will get someone to call me before 12 still on the same day and she has escalated the issue. At 19:30(9 and a half hours later) the same day, I have not received any phone call as promised. I contacted the call centre again, this time I spoke to a gent by the name of Unissh. Unissh advised me the previous agent did not make notes on the system, nor did she escalate it. At this point in time I was fuming. I also had to explain my query several times to him as he did not seem to grasp the problem. He advised he will ask a manager to call me(as I wanted to lodge a complaint against the previous agent and 2ndly he will escalate my matter to a team that will look into it. At 11:20 on 28 April, I decided to call the contact centre to get hold of a manager. A lady by the name of Mbalenhle took the call. I asked to speak to a manager and was told she cannot transfer me to a manager as they work from home(In this day and age). She proceeded to ask me what the reason for my call is. I asked her to refer to the notes on the system. She advised me there are no notes taken. She also advised me the matter was not escalated. I am fuming again. Did the 2nd agent not get that I was very upset with the first agent for not escalating the matter. She advised me she will mail her manager to call me. I am not holding my breath. Seems like bad service is the order of the day. Rotten from top to bottom. I simply cannot wait for more players to enter the pay tv space so we can finally bid DStv farewell.