*********** Call Centre Agents and DSTV installers... :(

Customer Number ***0 - Ref no G4V7ZF On January 11, 2023, Multichoice scheduled an Explora ultra installation with a technician (Kenneth) from Global Technician. After Kenneth completed the setup, he explained that I would need to wait 24 hours before I could use any of the app's features, including catch up. Nothing had transpired after 24 hours. After my call to DSTV, the representative advised me to give it another day. I did. The decoder is still malfunctioning. After another representative sent me to the installer, I reached out to him and explained the situation; however, I never heard back from him. Since then, he's been avoiding my calls, and the DSTV reps are unable to intervene. I called the customer service number again and requested that they retrieve their equipment since it was now completely worthless and I was sure that I would be charged for it anyway.