*********** call centre agents

I added an additional decoder to my account with a different package. I was told that I would only have to pay a pro rata of R104 plus a R17 which was my balance brought forward resulting to the total amount being R122. When I later checked via the Whatsapp Bot, I discovered that I had to paY R390 within 24hours, instead of the agreed R122. I then gave them a call the next morning and the call centre agent advised me that I should ignore the R390 and just continue to pay the R122. I then paid the R122, later on in the day I checked again and found that the amount in arrears was now the difference of the R122 from R390 which amounts to R268. I then called again and they told me about a cancellation fee of R180(mind you, I had not cancelled anything), after discussing the above matter with the agent, they advised me that they would reverse the cancellation amount of R180. I checked on whatsapp again and found that the balance was now R88. I called again and they gave me a different story regarding the different amounts presented. I spoke to 3 agents today and non of them where able to give me a valid answer as to what the R122 was charged for. I am inconvenienced on so many levels, the calls made were at my cost and I spent 20+ min explaining the same thing to the agents yet this issue is still resolved.