KS
Kefilwe S

1 reviews | Active since Aug 2011

31 Jan 2017, 14:39

*********** Call Center staff

<p>I got 3 sms in one week telling me that I owe 3 DIFFERET amounts, I called in when I got the first sms, and I was told that I have nothing to worry about. the following day my service got disconnected. I call in again, this time I get totally different explanation and im told to pay. </p> <p>Fine i paid, however I told them that I will not be paying a reconnection fee becuase i was misinformed by them. Even now I am still waiting for them to come back to me regarding this. I guess they will be disconnecting me again and then expect me to pay reconnection fee.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Jan 2017, 15:10
Official

Dear Kefilwe

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2017, 16:57
Official

Good day Kefilwe

Thank you for taking our call today.

Your account has been manually adjusted and the reconnection fee charged is reversed.

Kindly ensure that you settle the outstanding balance to bring your account into the zero balance.

Should you require any further assistance, please feel free to contact us.

Kind regards

Dinah