*********** call center staff

Last year 2018 we took the price lock of R 749.00 On the 12 of December the installers installed my decoder and they phoned Multi choice to connect the new installation . My paying date every month is on the 15th . Since then my account is a mess every month they disconnect my service then i have to phone them but they can not sort my account out not even they know what is the problem. The amount differs every month from to But i am on price lock . PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!