NP
Nico P

1 reviews | Active since Feb 2012

27 Sept 2015, 20:31

*********** call center staff

2 months ago my PVR went faulty and DSTV swapped it for explorer and HD decoder. 1St installer did half a job said it will work in 24 Hours and disappeared with my money and refused to come back. Second installer had to come out additional cost. Every 2 to 3 days now there is problem then they say I need to get installer extra cost every time it is problem at DSTV side. Saturday installed holiday package and then switched of today and when I got home my Xtraveiw disconnected. Phoned again and was told it is signal and faulty decoder got installer out again at cost to me to find out the *********** staff did not load tne holiday decoder correctly and they stuffed my home subscription up. Then they say my decoder at home is faulty but that fixed itself when we asked to speak to supervisor. Pathetic service

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2015, 08:50
Official
Hello Acton Sport,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team