*********** Call Center Agents

I ma very irate and utterly disgusted by the level of service we are subjected to as loyal paying dstv subscribers, why is it we are faced by *********** call centre agents over and over again. What an insult! The only people who understand your systems are the Randburg agents, as for all your subcontracted call centers are a costly inconvenience. I mean i paid my account n the 1st of June via eft as per normal however my services are disconnected without any warning claiming that i am in arrears of R764, is it not true that i pay in advance not in arrears. When has dstv ever been on credit, where is this ridiculous amount coming from. What is worse is to be faced with agents who refuse to give us their surnames, or even ecalate the call to their team leaders. Apparently they are not allowed to give out their surnames who escalate the calls to their allein supervisors. I have been with you guys for iver 10years, and faithfully so. Is it maybe time to also go for Netflix as the customer service is lacking and the big bosses dont seem to be bothered? i mean i type this and i have over an hour being shoved around.