YC
Yusuf C

1 reviews | Active since Oct 2017

03 Oct 2017, 09:35

*********** business services

Hi I have phone the call center in cape town on numerous occasions as I picked up there was some irregularities on my account. In the beginning of August the account went from a staff account to a residential account nd the debt order normally went off on the 22nd of each month with this I my account was suspended and I had to call numerous times to connect my account. each time I called the operator they would add nd remove packages and extra view nd yet they could not fix it until I had too tajea day off from work to go to there customer centre. then I have an account balance of R1700 which I know was wrong as my premium account work out to R950 a month nd I understood that I had to pay for the debit orders date change which I was told by the operator would come to R1200 for the month of September and not an extra R500.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Oct 2017, 10:22
Official

Dear Yusuf Cassiem

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team