*********** bordering on the embasilic

Bad experience received, I don't know if you should fire everyone and start re-hiring new people who really need the job and actually get things done I mean from the call centre agent department ,customer recovery department and plus Dstv internet department these departments mentioned needs retraining or hired honestly the poor service they render to customers is really bad. I have a problem with my router since the 27th of February 2023 and I've laid a complaint regarding that and was told they escalate it I should wait 24 hours and that ended until today nothing has happened and no one bothered to assist me , so as I have been telling your *********** agents and saying this to you also I am not going to pay or be held liable to pay for something that's not working trust me on that.

The agent I spoke to from the dstv inquiries department told her I am giving you 24hours also as you good at giving that ,that my router should work properly and I should be compensated for the days I didn't use that router and also if this router is not fixed as the 24hour given you should come collect it and reimburse me my money back in full that I already without using the router.

I hope this is clear enough for you.