*********** Billing

On behalf of Mr Donald Roskin

I wish to institute a complaint against the above named enterprise. After numerous interactions between them and myself regarding the rewarding of a promotion, as copied below, I have been disconnected and reconnected on numerous occasions with no resolution forthcoming. My daughter actually called Multichoice/DSTV on the 1st May 2019 to enquire about the legitimacy of this promotion, of which Multichoice/DSTV confirmed that it was not an hoax and I will receive viewing free for the month of May 2019. Just today I had the misfortune of having my services cut once more and after several calls and dozens of consultants, my services was reconnected again, as the message states, but this is not the case as the service is still inactive. This was the schedule of my life for the last 2 months and counting.

The main issue is that the Accounts department within this institute is a disgrace as the Voice prompt gives one an amount that is outstanding and when speaking to a consultant the amount differs by margines. Just last week Multichoice/DSTV issued me with a statement showing I owe R0 and on paying my normal subscription of R400, I was informed that they cannot reconnect my services either because the SYSTEM DOES NOT ALLOW IT or THE SYSTEM IS DOWN at the same time.

Above all this miscommunication within Multichoice/DSTV, I get charged reconnection fees at least 3 times a week of a process of connecting and disconnecting due to *********** individuals within this establishment.

This thus means we will not be viewing any television over this whole weekend as the accounts department does not operate for me to query this account of which as I stated above, there is no way of dealing with them directly.

The reason why I'm reaching out to you is on numerous occasions I tried to connect with their accounts department with no success.

Please consider my dilemma and advise me accordingly.

Thanking you in advance.