JH
Janet H

1 reviews | Active since Jun 2014

11 Nov 2017, 11:48

*********** and very bad service

In April 2017 i app**** for Dstv pricelock as advertised and every since the installation of the explora on the pricelock plan my billing is incorrect and the statements show i am in arears but according to my records i am paid up to date.. My subsciption has now been suspend due to their incompetance and now they refuse to reconnect. I now had enough of this pse help

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Nov 2017, 11:58
Official

Dear Janet

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Nov 2017, 12:11
Official

Dear Janet

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have tried to contact you for more detail pertaining to your query without any success.

Please refer to your personal e mail address for more detail to your concerns.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert