1 reviews | Active since Aug 2016
*********** and useless service
<p>i have blank channels like almost all DSTV users have complained about recently. I have been to your offices in Umhlanga twice and got told rudely in isiZulu about how communal dishes ******* etc don't work blar blar blar. Note I had been watching on that so dish for over 2years. Again I get home put in the details ass advised and met with more missing channels than before. The PVR was replaced with one which seemed to have a worse problem than the one I brought in and each time I brought it in I lost more channels. I refuse to keep wasting fuel to go and get the same **** service that I received at this branch. </p>
Dear Veli Sibanda
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Veli Sibanda
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Miss Veli Sibanda
We apologies for the inconvenience caused. As per our telephonic conversation, we've escalated your complaint to our technical department for assistance. Feedback will be provided as soon as we get information.
Regards
Nesta
Best regards,
Dear Miss Veli Sibanda
We apologies for the inconvenience caused. As per our telephonic conversation, we've escalated your complaint to our technical department for assistance. Feedback will be provided as soon as we get information.
Regards
Nesta
Best regards,
I have had to return to your Umhlanga branch because when I got to my residence today and there was no channels working at all. The problem continues to be worse and it has come to a point where I have requested they change the decorder and check the installation at my place. If this remains unresolved I refuse to deal with your *********** staff who pass snide comments behind my back thinking I can't hear them and treating me like I'm some sort of idiot. I know how to follow instructions and how your stupid system at DSTV works so for your staff to act like it's so complicated yet it's extremely simple and straight forward is an insult. I will not hesitate to escalate this further if need be
I have had to return to your Umhlanga branch because when I got to my residence today and there was no channels working at all. The problem continues to be worse and it has come to a point where I have requested they change the decorder and check the installation at my place. If this remains unresolved I refuse to deal with your *********** staff who pass snide comments behind my back thinking I can't hear them and treating me like I'm some sort of idiot. I know how to follow instructions and how your stupid system at DSTV works so for your staff to act like it's so complicated yet it's extremely simple and straight forward is an insult. I will not hesitate to escalate this further if need be
I received a message from your technician below and That's not true I only had 3 channels missing before I came to you people it doesn't make sense that those channels are can be viewed now. But all the other Chanel's that were working are blank. I not will be spending any of my own money to get this fixed. It is clearly beyond their capacity. Don't mean to be rude but your system software should work where ever you are regardless of what connection you have and my connection was working for 2 years now and then I had 3 channels missing now I have dozens of channels missing. Clearly this has nothing to do with the building but your software. I would have preferred if they were honest with me and told me you don't know what to do. I have heard of this problem with people who have house hold dishes this is not a building issue but Multichoice issue.
Message from Thami from Umhlanga Multichoice:
"I have managed to get confirmation that it will not be possible to get all the channels in your building with your current set up as i tried to indicate to you yesterday the best way on your side is to consult the caretaker or body corporate to assist together with the installer that is mantaining the building i think the best person to give you guidance will be the building installer"
I received a message from your technician below and That's not true I only had 3 channels missing before I came to you people it doesn't make sense that those channels are can be viewed now. But all the other Chanel's that were working are blank. I not will be spending any of my own money to get this fixed. It is clearly beyond their capacity. Don't mean to be rude but your system software should work where ever you are regardless of what connection you have and my connection was working for 2 years now and then I had 3 channels missing now I have dozens of channels missing. Clearly this has nothing to do with the building but your software. I would have preferred if they were honest with me and told me you don't know what to do. I have heard of this problem with people who have house hold dishes this is not a building issue but Multichoice issue.
Message from Thami from Umhlanga Multichoice:
"I have managed to get confirmation that it will not be possible to get all the channels in your building with your current set up as i tried to indicate to you yesterday the best way on your side is to consult the caretaker or body corporate to assist together with the installer that is mantaining the building i think the best person to give you guidance will be the building installer"