1 reviews | Active since Mar 2016
*********** and useless call centre agents
When calling in you expect service and knowledge and they have none of this. I called in about my Xtraview not working after connecting a 2nd Explora and was told my installation is faulty and to call a DSTV accredited installer. I googled the problem only to find it was the tuner settings that was causing a clash between the decoders. I set the new decoder to different settings and both are working perfectly now. Either DSTV is employing uneducated *********** staff or they are willfully not giving customers the right information in order to boost their installer callouts. Either way they are not giving customers value as they already charge you an arm and a leg for your monthly subscription and now rather than be helpful and honest they aim to deceive and blatently lie to customers just to make even more money. This is ridiculous.
Your comments regarding the service you received are very important to us.
Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved. Sadly, we missed the opportunity to give you an enjoyable experience with us.
We hope you will accept our sincere apology for the inconvenience caused in this regard.
We truly appreciate the effort you took to resolve your query.
Thank you for your honest feedback which will help us improve our service. We look forward to continue serving you as our valued customer.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
Your comments regarding the service you received are very important to us.
Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved. Sadly, we missed the opportunity to give you an enjoyable experience with us.
We hope you will accept our sincere apology for the inconvenience caused in this regard.
We truly appreciate the effort you took to resolve your query.
Thank you for your honest feedback which will help us improve our service. We look forward to continue serving you as our valued customer.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,