*********** and Unresponsive

I app**** for the DSTV explorer 24 month promotion which requires me to pay R529 for 24 months on COMPACT subscription. After installation, I was called by a call center agent who then notified me that I would have to pay R899 at the end of February because I was on the PREMIUM package. I told him that I wasn't and he said he would \escalate\" it and I would receive a call back within 48 hours. This was on Wednesday 10 February. I did not receive any call. I called them on Tuesday 16 February and I was told that the matter would be escalated and I would receive a call back within 48 hours. They did not call me back. I called again on Monday 22 February and was told that the matter would be escalated and fixed in the next 24 hours and they would call me back again. No one bothered. I called on Tuesday 23 February and was told that Xolani specifically said I said I wanted the premium package. I told them I would have never said this because I can't pay R899 for TV which I watch only 4 hours a day. I told them to listen to the recordings of when I took out the contract. They said it would be escalated again & resolved in 24 hrs. Today its still not sorted. I am disappointed and angry."