*********** and Unfair

I have asked this service provider to debit me ever since I took up the compact for mom and access package for myself. Every month I get assured that I Will be debited but this incompetence has now left me without service on my access package and a reconnection fee that doesn't make sense to me. I'm told that the reconnection fee is for the access package as it's the only one overdue?! How the he'll does this make sense when both packages were installed same day for 1 profile?! I soo wish there was another competent and fair service provider that I could join cos I'm tired of paying for this incompetence