*********** and Rude Staff

I checked my balance on my Multi choice account as per normal as I wanted to make a payment and paid what was due but to my surprise 2 days later the services were disconnected. I then went to Dstv self service on chat and I spoke to an agent by the name of Beauty Molekoa and enquired why the services are disconnected she then told me that the payment I made was not enough to cover the full subscription and I asked how as I checked what was due and paid she then ended Chat. I started a new chat and spoke to Tumi whom I asked to call a manager so I could report the agent as she was rude and *********** and guess what? Beauty came back and I asked her why did she end the chat before we could get to resolution she ended the cat again. I'm highly irate as this is not the first time I am experiencing this poor or rather stinking service from Multi Choice and want this resolved.