TL
Tracy L
1 reviews | Active since Apr 2020
14 Apr 2020, 15:29
*********** AND RUDE
If you want to spend time in HELL, call Multichoice. I have paid my account IN ADVANCE every month and yet they keep disconnecting me. Then, even tho the mistake is on their side, I am FORCED to pay reconnection fee. This past two weeks, during LOCKDOWN nitemare, they disconnected my services THREE times. I had to email my bank statement. Was not good enough. My bank had to email me each proof of payment. Sent to multichoice. Not good enough. Had to be a pdf. Did that. Now I am getting emails saying I must resend as they cannot open the pdf's. ***********, rude when you call in, horrible service and need training. Sick of it. Time to cancel and stick with Netflix.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Apr 2020, 15:37Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Apr 2020, 15:37
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TL
Tracy L's updateReviewer Update
14 Apr 2020, 15:48Seems like a "generic" response. You lot are useless. And your so called "supervisors " clearly dont exist. Can never speak to one. I won't hold my breath in hopes that my account will finally be sorted out and ALL my payments allocated correctly.
TL
Tracy L's update14 Apr 2020, 15:48
Reviewer Update
Seems like a "generic" response. You lot are useless. And your so called "supervisors " clearly dont exist. Can never speak to one. I won't hold my breath in hopes that my account will finally be sorted out and ALL my payments allocated correctly.
TL
Tracy L's updateReviewer Update
14 Apr 2020, 16:54I have again contacted the bank and they have again sent me the pops which I have sent to ***
I can only pray that this issue is finally resolved. And once it is, and you have called me to TELL me that it has been resolved and my payments allocated, I will write another review on Hello Peter in which I shall applaud you. Thanks. Susan Springer
I can only pray that this issue is finally resolved. And once it is, and you have called me to TELL me that it has been resolved and my payments allocated, I will write another review on Hello Peter in which I shall applaud you. Thanks. Susan Springer
TL
Tracy L's update14 Apr 2020, 16:54
Reviewer Update
I have again contacted the bank and they have again sent me the pops which I have sent to ***
I can only pray that this issue is finally resolved. And once it is, and you have called me to TELL me that it has been resolved and my payments allocated, I will write another review on Hello Peter in which I shall applaud you. Thanks. Susan Springer
I can only pray that this issue is finally resolved. And once it is, and you have called me to TELL me that it has been resolved and my payments allocated, I will write another review on Hello Peter in which I shall applaud you. Thanks. Susan Springer