*********** and Poor Service Delivery from Multichoice

I have had the most shocking service from Multichoice ever since I decided to upgrade my decoder two weeks ago. I made over 20 calls for assistance, and was promised by various agent to give me feedback and resolution but, up up until now, the order and installation remains unfulfilled. I was given a tracking number for the delivery of my decoder and to my surprise, the status shows as delivered. Once again, I called the call center and they are now expecting me to phone their couriers to enquire on the non delivery. I will definitely not do this and have given Multichoice an ultimatum to resolve within 24 hours or I will unsubscribe from their services. Just received a call now from their call center to inform me that the designated courier's agents (On The Doc Couriers) are working from home and cannot take any calls. This is Multichoice's problem and not mine. I have been a loyal customer for over 20 years and Multichoice does not give a damn about their customers.