*********** and pathetic customer service

The most ********** and pathetically *********** service from all the call center agents at multichoice and their supervisors. My account is on debit order, I call in to upgrade my subscriptions only to find out that I'm on some 24 months price lock contract which I did not agree to. They promised to cancel the contract without me paying anything extra and upgrade my subscription. They further went on to confirm how much will be debited from my account. Fast forward to my debit order date, they still debit the previous amount and instead of them making a correction I get an sms stating that there's an outstanding amount due on my account. I've spent 2 and half hours of my time and money dealing with incompetence from Multichoice. My issues is not resolved, they promised to call me back numerous times and no one has done so. This is the definition of incompetence and poor customer service, I'm so angry right now.